SSAdmin LogoSlash

SSAdmin

Slash

Docs

HomeDocs
Getting StartedAuthenticationCommunicationUser ManagementScheduleAcademicAssessmentAdministrativeFinanceBackend

Reset Password

Set a new password after receiving a password reset link via email

Open in R.APPs

Overview

The Reset Password page allows you to set a new password for your SSAdmin account after clicking a password reset link from your email. This is the final step in the password recovery process, where you create a secure new password to protect your account.

How to Reset Your Password

Complete Process

  1. Receive Password Reset Email

    • From forgot password request
    • Contains secure reset link
    • Link expires in 1 hour

  2. Click the Reset Link

    • Opens in browser automatically
    • Validates token
    • Loads reset password page

  3. Enter New Password

    • Type your desired new password
    • Must meet security requirements
    • Use password visibility toggle if needed

  4. Confirm New Password

    • Re-type the exact same password
    • Ensures no typos
    • Must match first entry

  5. Check Password Strength

    • Review strength indicator
    • Aim for "Good" or "Strong"
    • Adjust if too weak

  6. Click "Reset Password" Button

    • Submits your new password
    • Loading state appears
    • Don't click multiple times

  7. Success Confirmation

    • "Password Reset Successful" message
    • Automatic redirect to login (3 seconds)
    • Or click "Continue to Sign In" immediately

  8. Login with New Password

    • Use new password to sign in
    • Old password no longer works
    • Access restored

Reset Password Page Features

What Happens:

  • System checks if link is valid
  • Verifies link not expired
  • Confirms link not already used
  • Shows error if invalid

Valid Link:

  • Shows reset password form
  • Ready to enter new password
  • Token accepted

Invalid Link:

  • Shows error message
  • Explains the issue
  • Offers "Request New Reset Link" button

Reset links are one-time use and expire after 1 hour. Request a new link if yours is invalid or expired.

New Password Field

Password Requirements:

  • Minimum 8 characters
  • At least one uppercase letter (A-Z)
  • At least one lowercase letter (a-z)
  • At least one number (0-9)
  • Special characters recommended (!@#$%^&*)

Password Visibility Toggle:

  • Eye icon on right side
  • Click to show password text
  • Click again to hide
  • Helps prevent typos

Password Strength Indicator:

  • Weak (Red): Does not meet requirements
  • Fair (Orange): Meets basic requirements
  • Good (Yellow): Includes variety of characters
  • Strong (Green): Complex and secure

Strength Bar:

  • Visual representation below field
  • Fills as password strength increases
  • Color matches strength level
  • Real-time update as you type

Confirm Password Field

Purpose: Verify no typos in new password

Requirements:

  • Must exactly match new password
  • Case-sensitive matching
  • All characters must be identical

Validation:

  • Real-time matching check
  • Error if passwords don't match
  • Clear error message displayed

Common Mistakes:

  • Typo in one of the fields
  • Extra space at end
  • Caps lock toggled between fields

Reset Password Button

Button States:

  • Default: "Reset Password" (ready)
  • Loading: "Resetting Password..." with spinner (processing)
  • Disabled: Grayed out (during loading or validation errors)

What Happens:

  1. Validates both password fields
  2. Checks password requirements met
  3. Confirms passwords match
  4. Submits to server
  5. Updates password in database
  6. Shows success message
  7. Redirects to login

Password Strength Guide

Creating a Strong Password

Good Password Examples:

  • MySSAdmin2024! - Mix of upper, lower, numbers, special
  • C0ffee&Morning - Creative with substitutions
  • School#Ministry24 - Relevant with variety

Poor Password Examples:

  • password123 - Too common
  • 12345678 - Only numbers
  • abcdefgh - Only letters
  • Password - No numbers

Best Practices:

  1. Use Passphrases: "Coffee&Morning2024" easier to remember
  2. Mix Character Types: Upper, lower, numbers, symbols
  3. Avoid Personal Info: No birthdays, names, or common words
  4. Make It Unique: Don't reuse passwords
  5. Consider Password Manager: Generates and stores complex passwords

Password Strength Levels

Weak (1-2/5 points):

  • Length: Less than 8 characters
  • Types: Only 1-2 character types
  • Risk: Easy to guess
  • Action: Add more variety

Fair (3/5 points):

  • Length: 8+ characters
  • Types: 3 character types
  • Risk: Moderate security
  • Action: Add special characters

Good (4/5 points):

  • Length: 8+ characters
  • Types: 4 character types (upper, lower, number, special)
  • Risk: Good security
  • Action: Acceptable, can improve

Strong (5/5 points):

  • Length: 10+ characters
  • Types: All character types
  • Complexity: High variety
  • Risk: Excellent security
  • Action: Perfect!

Common Scenarios

Standard Password Reset

Scenario: Forgot password, received reset email, ready to set new one

Steps:

  1. Click link in email
  2. Reset password page opens
  3. Enter new strong password
  4. Confirm password
  5. Check strength indicator (aim for "Good" or "Strong")
  6. Click "Reset Password"
  7. Wait for success message
  8. Sign in with new password

Time: 2-3 minutes

Multiple Reset Attempts

Scenario: First password attempt was too weak

Steps:

  1. See "Weak" strength indicator
  2. Modify password to add complexity
  3. Add uppercase letters
  4. Add numbers
  5. Add special characters
  6. Check strength (now "Strong")
  7. Confirm and submit

Tip: Aim for "Good" or "Strong" from the start.

Scenario: Opened email after 1+ hours

Steps:

  1. Click reset link
  2. See "Invalid Reset Link" error
  3. Note "Link expired" message
  4. Click "Request New Reset Link"
  5. Redirects to forgot password page
  6. Enter email again
  7. Check for new email
  8. Click new link (within 1 hour)
  9. Complete password reset

Password Mismatch Error

Scenario: Confirm password doesn't match

Steps:

  1. Enter new password
  2. Enter confirm password (slightly different)
  3. See "Passwords don't match" error
  4. Review both fields
  5. Use visibility toggle to check
  6. Re-type confirm password correctly
  7. Error clears
  8. Submit successfully

Success Screen

After successfully resetting your password:

Confirmation Message

Displays:

  • Green checkmark icon
  • "Password Reset Successful" heading
  • Confirmation text
  • "Redirecting to sign in..." message

Automatic Redirect:

  • Waits 3 seconds
  • Redirects to login page automatically
  • Can click "Continue to Sign In" to go immediately

Next Steps

After Success:

  1. Wait for redirect or click link
  2. Login page appears
  3. Enter your email
  4. Enter NEW password (not old one)
  5. Click "Sign In"
  6. Access restored

Make sure to use your NEW password when signing in. The old password no longer works after reset.

Troubleshooting

Error Message: "Invalid Reset Link" or "This password reset link is invalid or missing"

Possible Causes:

  • Link older than 1 hour (expired)
  • Link already used previously
  • Link incomplete (email truncated it)
  • Token corrupted

Solutions:

Request New Link:

  1. Click "Request New Reset Link" button
  2. Redirects to forgot password page
  3. Enter email address
  4. Check for new email
  5. Click new link within 1 hour

Copy Full Link:

  • If link appears truncated in email
  • Right-click and "Copy Link Address"
  • Paste full URL into browser
  • Try again

Use Different Browser:

  • Sometimes browser caches old tokens
  • Try incognito/private window
  • Or completely different browser

Passwords Don't Match Error

Error Message: "Passwords don't match"

Cause: Confirm password field doesn't match new password field

Solutions:

Use Visibility Toggle:

  1. Click eye icon on new password field
  2. See what you actually typed
  3. Click eye icon on confirm password field
  4. Verify they match exactly
  5. Correct any differences

Re-Type Carefully:

  1. Clear confirm password field
  2. Look at new password field (with visibility on)
  3. Type exactly the same in confirm field
  4. Check for extra spaces
  5. Verify caps lock state

Copy and Paste (Quick method):

  1. Type password in first field
  2. Click visibility toggle to verify
  3. Copy password (Ctrl+C or Cmd+C)
  4. Paste in confirm field (Ctrl+V or Cmd+V)
  5. Guaranteed match

Both password fields are case-sensitive. "Password" and "password" are different and will cause a mismatch error.

Password Requirements Not Met

Error Messages:

  • "Password must be at least 8 characters"
  • "Password must contain at least one uppercase letter"
  • "Password must contain at least one lowercase letter"
  • "Password must contain at least one number"

Solution: Modify password to meet all requirements

Step-by-Step Fix:

  1. Review current password
  2. Check which requirement is missing
  3. Add needed character type:
    • Uppercase: A-Z
    • Lowercase: a-z
    • Number: 0-9
  4. Verify strength indicator improves
  5. Aim for "Good" or "Strong"
  6. Submit

Example Fixes:

  • mypassword → MyPassword1 (added uppercase and number)
  • PASSWORD123 → Password123 (added lowercase)
  • PasswordABC → Password123 (added number)

Reset Button Disabled

Problem: Cannot click "Reset Password" button

Possible Causes:

  • Password field empty
  • Confirm password field empty
  • Passwords don't match
  • Password doesn't meet requirements
  • Already processing previous request

Solutions:

  1. Ensure both fields filled
  2. Fix any validation errors shown
  3. Wait if "Resetting Password..." showing
  4. Refresh page if truly stuck
  5. Request new reset link if persistent

Success but Login Fails

Problem: Password reset successful but cannot login with new password

Possible Causes:

  • Trying to use old password
  • Typo when setting new password
  • Browser auto-fill using old password
  • Caps lock on

Solutions:

Verify Using New Password:

  • Remember: OLD password no longer works
  • Use the password you just set
  • Check caps lock

Browser Auto-Fill Issue:

  1. Clear auto-filled password
  2. Manually type new password
  3. Use visibility toggle to verify
  4. Try to login

Password Forgotten Again:

  • If you can't remember new password already
  • Use forgot password again
  • Set new password (write it down securely this time)

Still Having Issues:

  • Contact administrator
  • May need manual reset
  • Verify account not locked

Security Considerations

After Resetting Password

Immediate Actions:

  • Sign in with new password to verify it works
  • Update password in any password managers
  • Update saved credentials in browsers (if used)
  • Sign out of any other active sessions

Security Best Practices:

  • Don't reuse old password
  • Don't use similar password to old one
  • Don't share new password with anyone
  • Store securely (password manager or secure note)
  • Use unique password for this account

Choosing Secure Passwords

Password Manager Recommended:

  • Generates strong, unique passwords
  • Stores securely
  • Auto-fills when needed
  • Examples: 1Password, LastPass, Bitwarden

Manual Password Creation:

  • Use passphrase technique
  • Mix multiple words with numbers and symbols
  • Example: Coffee&2024Morning!
  • Easier to remember than random characters

What to Avoid:

  • Personal information (name, birthday)
  • Common words or phrases
  • Sequential characters (abc, 123)
  • Keyboard patterns (qwerty, asdf)
  • Previously breached passwords

Next Steps

Forgot Password

Reset your password using a secure magic link sent to your email

On this page

Overview
How to Reset Your Password
Complete Process
Reset Password Page Features
Reset Link Validation
New Password Field
Confirm Password Field
Reset Password Button
Password Strength Guide
Creating a Strong Password
Password Strength Levels
Common Scenarios
Standard Password Reset
Multiple Reset Attempts
Reset Link Expired
Password Mismatch Error
Success Screen
Confirmation Message
Next Steps
Troubleshooting
Invalid Reset Link
Passwords Don't Match Error
Password Requirements Not Met
Reset Button Disabled
Success but Login Fails
Security Considerations
After Resetting Password
Choosing Secure Passwords
Related Topics
Next Steps