Communication

Manage campus-wide communication and coordination through the integrated RHEMA Chat App.

Overview

As an SSAdmin (Campus Admin or HQ Admin), the Communication features allow you to:

• Make campus-wide announcements to students and instructors
• Coordinate with the admin team through department spaces
• Message students about administrative matters (payments, clearance, applications)
• Communicate with instructors about scheduling and coordination
• Share administrative documents and resources
• Manage department and campus spaces

Communication Channels

Campus Announcements

Broadcast important updates to all students and instructors:

• Campus-wide: Reach all students at your campus
• Level-specific: Target Level 1 or Level 2 students
• Intake-specific: Message specific intake groups
• Important updates: Payment deadlines, clearance info, schedule changes

Department Spaces

Collaborate with your admin team:

• Admin coordination: Campus admin team collaboration
• HQ communication: Connect with headquarters
• Planning: Coordinate campus activities and schedules
• Resource sharing: Share administrative documents

Direct Messages

Private conversations for:

• Student administrative matters: Payments, clearance, applications
• Instructor coordination: Scheduling, assignments, resources
• Staff communication: Department coordination
• Confidential matters: Private administrative issues

Quick Actions

Communication Responsibilities

Campus Admin

• Announce campus-specific updates and changes
• Respond to student administrative questions
• Coordinate with campus instructors
• Share campus resources and documents
• Manage campus-level spaces

HQ Admin

• Make organization-wide announcements
• Coordinate across all campuses
• Communicate policy updates
• Share HQ resources
• Oversee all campus communications

Common Communication Tasks

Student Administrative Communication

• Payment reminders: Tuition deadlines and payment status
• Clearance updates: Requirements and status
• Application information: Deadlines and requirements
• Schedule changes: Campus schedule updates
• Important deadlines: Registration, orientation, etc.

Instructor Coordination

• Class assignments: Instructor course assignments
• Schedule coordination: Class times and locations
• Attendance reminders: Submission deadlines
• Resource distribution: Teaching materials
• Policy updates: Institutional changes

Campus Operations

• Event announcements: Orientation, special sessions
• Facility updates: Location or room changes
• Emergency notifications: Campus closures, urgent updates
• General information: Campus news and updates

Best Practices

Effective Announcements

• Clear and concise: State information directly
• Timely: Post with adequate notice
• Targeted: Send to relevant audience only
• Action-oriented: Specify what recipients should do
• Professional: Maintain institutional tone

Response Management

• Respond promptly: Within 24-48 hours for administrative matters
• Be professional: Maintain administrative authority
• Document important communications: Keep records
• Escalate when needed: Involve appropriate departments
• Follow up: Ensure issues are resolved

Information Security

• Protect student data: Never share personal information publicly
• Use private channels: DMs for confidential matters
• Verify identity: Ensure you're messaging the right person
• Follow FERPA guidelines: Respect student privacy
• Secure documents: Share sensitive files appropriately

Communication Workflow

Morning Routine

1. Check department spaces for urgent messages
2. Review student and instructor DMs
3. Post any scheduled announcements
4. Respond to pending administrative questions

Throughout the Day

• Monitor campus announcement responses
• Reply to administrative inquiries
• Coordinate with instructors on scheduling
• Share resources as needed

End of Day

• Review unresolved communications
• Schedule next day's announcements
• Archive completed conversations
• Update department on pending items

Getting Help