Activity Tracking

Overview

Activity Tracking automatically records user actions and system activity in SSAdmin. This information helps improve the system and understand how users work with the application.

What Gets Tracked

User Interactions

• Page Views: Every page visited with timestamp and duration
• Clicks: Button clicks and link interactions
• Form Submissions: Forms completed and validation errors
• Search Queries: What users search for
• Filter Usage: How data is filtered

System Activity

• System Requests: Background operations and response times
• Errors: System errors with error details
• Authentication: Login, logout, and session activity
• Feature Usage: Which features are accessed

Performance Information

• Page Load Times: How fast pages load
• Response Times: How fast the system responds
• Error Rates: Frequency of errors
• Usage Information: System usage patterns

How It Works

Automatic Tracking

Activity tracking is automatic and requires no manual action:

1. User performs action in SSAdmin
2. Action is recorded by tracking system
3. Data is collected efficiently
4. Events sent for processing
5. Data stored for review

What Gets Collected

User Actions:

• Clicks and page views
• Errors encountered
• Time spent on pages
• Browser and device information

System Activity:

• System requests and responses
• System errors
• Login and logout activity
• Background operations

Data Storage

• Quick Access: Recent activity available immediately
• Long-term: Stored for historical review
• Retention: 90 days (adjustable)
• Privacy: Personal information protected

Privacy and Security

Data Protection

• Protection: User IDs protected
• Privacy: Personal information not tracked
• Secure Storage: Data securely stored
• Access Control: HQ Admin only

Compliance

• Data handled according to privacy regulations
• Privacy options available
• Data retention policies
• Regular reviews

System Impact

Minimal Impact

• Efficient: Activity collected efficiently
• Smooth: Doesn't slow down the system
• Smart: Only important activity tracked
• Lightweight: Very small data size

How It Works

• Activity collected every few seconds
• Multiple actions grouped together
• Automatic retry if connection fails
• Continues working even if issues occur

Common Workflows

How do I verify tracking is working?

1. Perform actions in SSAdmin
2. Wait 5-10 seconds for batching
3. Check Activity Logs
4. Verify events appear

How do I track a specific feature?

1. Access the feature
2. Perform typical actions
3. Events automatically logged
4. Review in Activity Analytics

How do I investigate an error?

1. User reports error
2. Check Activity Tracking for user
3. Find error events
4. Review error details
5. Reproduce and fix

Best Practices

For System Administrators

1. Regular Monitoring: Check activity weekly
2. Performance Review: Review usage monthly
3. Error Tracking: Address high error rates
4. Privacy Compliance: Ensure data protection

Troubleshooting

Activity Not Appearing

Solutions:

• Wait a few seconds for activity to be recorded
• Check network connection
• Verify tracking is enabled
• Check if activity is being recorded

Missing Activity Data

Solutions:

• Check if activity should be tracked
• Review tracking settings
• Check data retention period

Permissions/Access

Related Features

• Activity Tracking (Logs) - View collected data
• Tracking Configuration - Configure settings
• Activity Analytics - Analyze data